An innovative “cradle to grave” approach in quality management is set to fire up the entire building industry into a rethink.
While quality management systems have traditionally been used in the defecting and handover phases of a project, they can benefit all phases of the construction lifecycle. It just needs the industry to step back a little and rethink the potential of these systems.
Acclaimed author and construction expert Paul Netscher challenges whether when a construction project is actually complete. That’s because many contractors finish a construction project – hand it to the owner, but then spend months, maybe even years, completing snags and defects. They tell everyone the project is finished, but it’s not.