Frequently Asked Questions

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TABLET DEVICES

Q1: How can I limit which snag list items are visible in the list?

A: Tap the Filter button on the Items list screen and you’ll be able to choose several ways to limit which items are displayed.


Q2: How do I limit which items are downloaded to individual tablet devices.

A: You are able to allocate different items to individual tablet devices based on Heading1. For example, say you have set up your headings as Building, Level, Space – you can allocate different buildings to individual field users. To do so, in the ACCEDE CONTROL CENTRE go to Setup/Field Users, find the user in question and then click the Allocate Buildings button.


Q3: Why are no existing items are being downloaded to the tablet?

A: You can allocate different items to individual tablet devices based on Heading1. For example, say you have set up your headings as Building, Level, Space – you are able to allocate different buildings to individual field users. Make sure you have at least one building allocated to the field user in question. To do so, in the ACCEDE CONTROL CENTRE go to Setup/Field Users, find the user in question and then click the Allocate Buildings button.


Q4: Am I able to create new categories when in the field?

A: Yes, if you wish. Within the ACCEDE CONTROL CENTRE, go to Setup/Options/Other and ensure the Create New Categories checkbox is turned on. If so, you’ll be able to pick “<New>” when selecting categories on the tablet device. You will then be prompted to create a new category. Do not turn this option on if you want to maintain strict control over what categories are available to all field users.


Q5: Can I access recently closed punchlist items on the tablet device?

A: By default, ACCEDE does not send closed snaglist/punchlist items to the rugged tablet device. If you want to change this behaviour, go to Setup/Option/Sync. You are able to specify the maximum age of closed items downloaded to the tablet device. For example, entering a value of “5” will result in punchlist items being downloaded until they are five days old.


Q6: On startup, I see a message telling me there are newly downloaded items.  How can I see these items?

A: Tap the Filter button on the Items list screen.   Turn on the “Newly arrived” filter.   Now you’ll only see snag list items that have just arrived on your rugged tablet device.  These items were either created by another field user, or were created by a desktop user.


ACCEDE CONTROL CENTRE

Q1: What’s the initial user ID and password?

A: The initial ACCEDE user ID is admin and the password is 123. Remember, user IDs are case-sensitive.


Q2: Why do I sometimes see a progress bar saying “Checking Tables” when ACCEDE starts?

A: ACCEDE regularly checks the integrity of its data tables. The Checking Tables progress bar is displayed during this process.  ACCEDE will automatically check tables the first time the program is started per day. If a corruption or similar is discovered, ACCEDE will endeavour to fix the problem itself.


Q3: How do I reset a lost or forgotten password?

A: You cannot recover forgotten passwords, but you can allocate a new one. To do so, log in as a desktop user with administration rights.  Go to Admin/Security/Desktop Users and find the user in question. Enter a new password in the Temporary Password field and save the record. The next time that user logs on, he should use the new password you have just created.  ACCEDE will force the user to change the temporary password.


Q4: I’ve forgotten all administrative user passwords. What can I do?

A: Don’t panic! All is not lost. Contact WicketWorks support and we’ll guide you through the process of allocating a new password.


Q5: How does a user (not administrator) change his own password?

A: When the user logs on, he should enter his user ID as usual, and then enter his password followed by the special change password character. This character is defined by the administrator on the Admin/Security/Password Setup form. Its default value is “?”.

For example, say user Fred has a current password of “dog”. He logs on with his user ID of “Fred” and then enters a password of “dog?”. Because he used the change password character, he’ll now be prompted for a new password.


Q6: How do I obtain a report of all snag list items with a scheduled start date within a certain period?

A: Go to Reports/Punchlist and you’ll be able to nominate a range of scheduled start dates (as well as due dates and a range of other selection criteria).

 

 

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